Your privacy is important to us. It is Look Forward Consulting’s policy to respect your privacy regarding any information we may collect from you across our website,https://lookforwardconsulting.com, and other sites we own and operate.
INFORMATION WE COLLECT
When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information, such as your:
- Social media profiles
- Phone/mobile number
- Home/Mailing address
- Work address
- Payment information
- Any data or information you voluntary provide
This data is considered and hereafter referred to as “Identifying Information.” Identifying Information can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.
HOW WE COLLECT INFORMATION
We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.
USE OF INFORMATION
We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not disclose the specifics of this information publicly, but may share aggregated and anonymised versions of this information, for example, in website and customer usage trend reports.
We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.
DATA PROCESSING AND STORAGE
The personal information we collect is stored and processed in United States, or where we or our partners, affiliates and third-party providers maintain facilities. We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.
We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.
If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
THIRD-PARTY ACCESS TO INFORMATION
We use third-party services for:
- Analytics tracking
- User authentication
- Advertising and promotion
- Content marketing
- Email marketing
- Payment processing
These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.
We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.
We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
PURCHASES OF ONLINE CLASSES
We collect information about you during the course purchase process through Stripe.
WHAT WE COLLECT AND STORE
When you purchase from us, we’ll ask you to provide email address. We’ll use this information for purposes, such as, to:
- Send you information about your account and order and to allow the Scrum Alliance to issue your certification, if applicable, and as set forth in more detail below.
We store information about you for as long as your account exists.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access:
- Order information such as your enrolled courses, username and email address.
Any additional information added in your WordPress User Profile can also be visible to the administrator(s).
WHAT WE SHARE WITH OTHERS
We share information with third parties who help us provide our orders and store services to you, as follows:
Stripe for payment services/payment gateway and operation of the on-line sales platform.
Word Press Engine for site storage;
Google Analytics for analytics and marketing;
Constant Contact for communication with course participants and marketing;
SumoMe for communication with course participants and marketing;
Mailchimp for communication with course participants and marketing;
WooCommerce for on-line sales;
Sucuri Security for site security;
Scrum Alliance, Inc. (hereinafter “SAI”) for consideration for Scrum Alliance certifications and certification. With respect to the SAI specifically, you should understand and hereby acknowledge and agree to the following:
- Look Forward Consulting and Carlton Nettleton, as a Certified Scrum Trainer of the SA, must share with the SA Identifying Information consisting of name and contact information in order to allow you to obtain the SA certification you seek, if earned, and to monitor class attendance.
- SAI has a legitimate business in processing of Identifying Information, specifically your name and contact information, to award any earned certifications and to monitor class attendance.
- SAI is located in the United States and your name and email address will be transferred to and processed in the United States.
- You agree to provided an executed copy of the document entitled European Union/European Economic Area/United Kingdom Personal Data Acknowledgement and Consent From, located here: https://lookforwardconsulting.com/wp-content/uploads/2023/12/SAI_appendix3.pdf, incorporated by reference as though set forth in full, prior to the start of any class or program. By any failure to timely provide an executed copy of this document, this document shall be deemed initialed and executed in full.
- You agree to and comply with the Controller-to-Controller Data processing Agreement terms set forth in this document: https://lookforwardconsulting.com/wp-content/uploads/2023/12/SAI_appendix4.pdf , incorporated by reference as though set forth in full.
- You agree to the capture record of your consent and the maintenance of records of each consent so the consent can be reconstructed and presented to SAI within a reasonable timeframe upon request.
- You understand that your consent can be withdrawn at any time, but realize that Scrum Alliance, Inc. must have my personal information in order for you to maintain your certification(s).
WOOCOMMERCE (SHOPPING CART)
We collect information about you during the checkout process on our store.
WHAT WE COLLECT AND STORE
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
This website does not knowingly target children, or collect personal information from children. As a parent/guardian, please contact us if you believe your child is participating in an activity involving personal information on our website, and you have no received a notification or request for consent. We do not use your supplied contact details for marketing or promotional purposes.
LIMITS OF OUR POLICY
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
CHANGES TO THIS POLICY
YOUR RIGHTS AND RESPONSIBILITIES
As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel.
You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.
Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.
Look Forward Consulting Data Controller
This policy is effective as of 1 May 2018.
WHAT IS A COOKIE?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.
TYPES OF COOKIES AND HOW WE USE THEM
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.
THIRD-PARTY COOKIES ON OUR SITE
OUR THIRD-PARTY PRIVACY PROMISE
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.
HOW YOU CAN CONTROL OR OPT OUT OF COOKIES
If you browse websites from multiple devices, you may need to update your settings on each individual device.
Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.