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Every exam comes with a degree of anxiety. Because Certified ScrumMaster (CSM) is the often the start of the Agile educational journey it’s difficult to assess one’s preparedness. You may be asking yourself questions such as: How do I prepare? How long is the exam?...

Valleta, Malta November 13, 2017 – Do you use questions to help people find their path? Or, how might questions spark a dialogue on what is really important from a team?  Of these two questions, one is weak, while the other is much more powerful.  Learn how to tell the...

Nov 14th, 2016 San Diego, CA – Do you use questions to help people find their path?  Or how might questions spark a dialogue on what is really important from a team?  In the preceding example, one the questions was weak while the other was much more powerful.  Learn how to...

….is usually not an approach that works.  However, how do you start the conversation when there is an issue with somebody’s code (or work performance) that needs to be addressed that still preserves the relationship? Earlier this week in the Certified ScrumMasters...

Crucial Conversations is one of the most influential books on both my personal and professional life and I am so happy to share it with all of you.  Back in 2007, my mentor enrolled me in a two-day Crucial Conversations course and I was not happy.  I thought it would be a...