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Last week I attended a really interesting session at Agile Open NoCal about what are good metrics for Agile teams.  Since I spent a lot of time thinking about this when working with Cardinal Health on their Design Excellence program, here are some thoughts I have. Metrics are a...

I have been wanting to blog on my last presentation at XPSD for a while, but have been so busy with the Holiday Season – so here are my thoughts on how to use the Design for Six Sigma (DfSS) quality function deployment (QFD) tool to gather the Voice of the Customer data...