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06
JAN
2009

QFD & Agile Process Roll Out

I have been wanting to blog on my last presentation at XPSD for a while, but have been so busy with the Holiday Season – so here are my thoughts on how to use the Design for Six Sigma (DfSS) quality function deployment (QFD) tool to gather the Voice of the Customer data...
25
NOV
2008

“My Name is Carlton Nettleton…

“… I have been with the company for about a year and I am an Agile coach helping people improve their software products by focusing on communication and collaboration.” is just about the worst way to do introductions in a big group setting.  Why?  Well, think back to...
21
NOV
2008

Picking The Right Tool

Last week, I ran a “lessons learned” exercise using the Wall of Wonder.  There were some issues around trust and safety with this group and I did not think the venue of “lessons learned” was the right forum to confront these issues.  So, when one of the participants piped in with...
06
NOV
2008

Wall of Wonder

At the SD Best Practices 2008 conference, I attended a tutorial by Ellen Gottendiener where she showed a storyboarding technique she calls the “Wall of Wonder” – it is a way to capture modern day “cave art“ifacts of our discussion.  This facilitation technique is a...
31
OCT
2008

When You Need a Scribe

…and no one will volunteer, ask all the participants to stand up in a circle and assign one person at random to raise their right hand, reach into the center of the table to take the marker\pen\whatever and hand it to the person next to them!  It fakes them out every time!
27
OCT
2008

Without Trust…

…you cannot have collaboration. My first stop at the SD Best Practices 2008 was a tutorial called “Collaboration Works!” by Ellen Gottesdiener.  I am familiar with many collaboration techniques, but I was looking for some additional tools and tricks (which I will include as...