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I have been working with a colleague to develop a new course for ScrumMasters (and other Agile change agents) and we were talking about possible objectives for this course, who would attend and what is missing from our current offerings that this class could provide. As we discussed these ideas we started to talk about just what is a ScrumMaster and what are they expected to do. In my CSM classes, I use Bernd Schiffer’s “42 Tasks for a ScrumMaster” to explain the concept a ScrumMaster is a full-time job. This is very useful, but does not identify what roles the ScrumMaster plays and my colleague and I had a very interesting dialogue on the various hats the ScrumMaster is expected to wear.
One of the things we noticed in our conversation was this role of ScrumMaster does not exist in organizations today and many of these roles are in conflict with one another. In most businesses today, there is no one person who does all these things. Some people might do some of these activities sporadically but no one does all of them all the time.